guest messages arrive after hours, when the front desk is light or closed.
AgentZap, 2026The AI front desk for your hotel
Be the answer in every language, on every channel, around the clock.
One AI concierge that greets, answers, and books your guests instantly, in their language, wherever they message you, day or night.
WebsiteFacebookWhatsAppSMS
ely
Website
WhatsApp
SMS
Facebook
languages Ely can understand and answer automatically.
Ely capabilitycommission often lost when a direct booking moves to an OTA.
Cloudbeds, 2026What Ely is
Messaging platform, frontier AI, and hotel growth team.
Ely combines the reach of a modern messaging platform, frontier AI, and deep hotel expertise as one concierge for the property.
Messaging platform
Website, Facebook, WhatsApp and SMS feed one shared workspace.
Frontier AI
Understands intent, language, sentiment, documents, photos, and the full thread.
Hotel growth team
Approved hotel knowledge, direct-booking links, handoff rules, and reporting.
Ely = messaging platform + frontier AI + a hotel growth team.
Every feature of a modern messaging platform, frontier AI, and a hotel growth team, combined into one concierge.
Reach
Be where your guests already are.
Ely is live today on website, Facebook, WhatsApp and SMS, with more channels rolling out.
ely
Website
Facebook
WhatsApp
SMS
Language and team handoff
Your guests speak 50 languages. Your team only needs English.
Ely understands and replies in 50+ languages. When a chat needs a human, the team sees a clear English summary and can reply in English.
주말에 바다 전망 객실 있나요?
네! 디럭스 오션뷰 가능합니다.
늦은 체크아웃도 되나요?
Summary · English
Guest asked about a sea-view room this weekend. Ely shared the booking link. Now asking about late check-out and needs confirmation.
Trust
Answers from your knowledge, and never guesses.
Ely speaks only from approved hotel facts. If it is not confident, it defers to the team and keeps the full conversation reviewable.
Approved answer
Every answer traces to knowledge the hotel signed off, sourced and dated.
Guest asksConfident answerHuman handoff
Approved knowledge onlyConfidence-gatingConfigurable guardrailsSeamless human handoffReduced hallucinationFull conversation log
Product flow
Turns conversations into direct bookings.
Ely qualifies, books, and acts while keeping the booking path hotel-owned.
Guest asks
Rooms, dates, rates, policies, photos, or handoff requests arrive in natural language.
Ely answers
The reply comes from approved hotel knowledge, in the guest's language.
Ely books or hands off
Direct links keep the guest in the hotel-owned path. Sensitive work routes to staff.
The platform reports
Questions, demand, satisfaction, knowledge gaps, and direct-booking influence become visible.
Everything Ely does
The complete platform feature set.
One product: the capabilities of a modern messaging platform, frontier AI, and a hotel growth team, combined.
Channels & reach
- Website live chat
- WhatsApp · Messenger
- Instagram · TikTok
- Email · SMS
- Telegram · LINE
- One unified inbox
Languages & understanding
- 50+ languages
- Right-to-left scripts
- Reads photos & documents
- Detects intent & sentiment
- Summarises & translates
- Remembers the full thread
Trust & safety
- Approved knowledge only
- Confidence-gating
- Configurable guardrails
- Seamless human handoff
- Reduced hallucination
- Full conversation log
Conversion
- Direct-booking links
- Lead capture on handoff
- Qualification flows
- Proactive campaigns
- Availability & actions
- OTA-commission savings
Team & productivity
- Shared inbox & assignment
- Private notes & collision
- Canned replies & macros
- Labels & automation rules
- Business hours & CSAT
- SLA management
Intelligence & reporting
- Demand & question ranking
- Conversation & agent reports
- CSAT & satisfaction
- Self-growing knowledge
- Monthly scorecard
- Exportable analytics
Scale & economics
- Smart model routing
- Fast + low-cost at volume
- 24/7, never queues
- Unlimited conversations
- Million-token memory
- Peak-season ready
Platform
- Multi-property management
- Your brand & voice
- Help center / knowledge base
- Mobile apps
- API & integrations
- Your data, your control
Enterprise-grade and yours:SOC 2 Type IIGDPRAES-256 encryptionSSO / SAML and 2FAAudit logsData residency / self-host
Rollout
From hello to live in five days.
A guided rollout: map goals, build the approved knowledge base, train the team, and launch on live channels.
Setup call
Map goals, channels, and brand voice.
Build your FAQ
Build the knowledge base and approve every answer.
Team training
Train the team to review, assign, and step in.
Launch
Go live on website, Facebook, WhatsApp and SMS.
Ely by LOKAL
The AI front desk for hotels.
Built for investors, partners, and businesses evaluating the Ely platform.
Live channels
WebsiteFacebookWhatsAppSMS
Rolling out
InstagramEmailTelegramLINETikTokVoice